989bd's Privacy Policy

1. Introduction

989bd is a trusted online entertainment platform in Bangladesh. We place the highest priority on protecting our users' privacy. This privacy policy describes what information we collect when you use our website and services, why we collect it, and how we manage it.

The purpose of this policy is to give you full transparency and control over your personal information. 989bd believes that data protection is not merely a legal obligation — it is the foundation of building a relationship of trust with our users.

If you have any questions about this policy, feel free to contact us at any time. Our support team is available 24/7 to assist you.

2. Information We Collect

989bd may collect different types of information from you in various situations. A detailed breakdown of this information is provided below:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Financial transaction details — such as bKash, Nagad, Rocket, Upay account numbers or bank account information
• Username and password created by you
• Information provided when contacting the support team

2.2 Automatically Collected Information

• Your device's IP address and device identifier
• Browser type, version, and operating system
• Your platform usage time and session information
• Page visit logs and navigation patterns
• Information collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

• Deposit and withdrawal amounts and dates
• Betting history and gaming activity records
• Details of bonus and promotion usage
• Verification documents related to payment methods

3. Purpose of Data Use

989bd uses your information only for specific and legitimate purposes. We never use your information unnecessarily. The main purposes for which information is used are listed below:

1. Account Management: Creating, verifying, and keeping your account secure.
2. Age Verification: Ensuring that only those aged 21 or above are able to use the platform.
3. Financial Transaction Processing: Safely completing deposit and withdrawal requests.
4. Customer Service: Resolving any complaints or questions you may have.
5. Fraud Prevention: Protecting your account from unauthorized access and fraudulent activity.
6. Service Improvement: Analyzing your experience to further improve the platform.
7. Responsible Gaming: Identifying potentially problematic gaming patterns and providing appropriate support.
8. Promotional Communications: Sending relevant offers and updates with your consent.

4. Data Storage and Security

989bd uses industry-standard technology and practices to protect your personal information. Our security measures are as follows:

4.1 Technical Security

• SSL Encryption: All data transfers are secured through SSL/TLS encryption.
• Database Encryption: Stored sensitive data is kept in an encrypted state.
• Firewall Protection: Advanced firewall and intrusion detection systems are active.
• Two-Factor Authentication: Two-factor authentication is in place for sensitive operations.

4.2 Procedural Security

• Strict access control policies — only authorized personnel may access data
• Regular security audits and vulnerability assessments
• Staff training on data protection
• Strict contractual obligations governing data sharing with third parties

5. Sharing Data with Third Parties

989bd never sells your personal information to third parties for commercial purposes. However, limited data sharing may occur in the specific situations below:

• Payment Processing Partners: With the relevant payment gateways to complete transactions related to bKash, Nagad, Rocket, Upay, and banks.
• Identity Verification Services: With approved verification services to confirm account verification.
• Technology Service Providers: With IT service providers required to operate the platform, who work under confidentiality agreements.
• Legal Obligations: When required to comply with a court order or directive from a legitimate authority.
• Fraud Investigations: To assist in investigating serious fraud or criminal activity.

Outside of the above cases, 989bd does not transfer your information to third parties under any circumstances. We have strict data processing agreements in place with all third parties with whom information is shared.

6. Cookies and Tracking Technology

989bd uses cookies and similar technologies to improve the platform's performance and make your experience more convenient.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security, and core functionality — these cannot be disabled.
• Functional Cookies: Used to remember your preferred language, currency, and settings.
• Analytics Cookies: Help analyze platform usage and improve service quality.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may limit some features of the platform.

7. Data Retention Period

989bd retains your personal information only for as long as necessary. The following factors are considered when determining retention periods:

• All account information is retained for as long as your account remains active.
• Even after an account is closed, certain financial records are retained for a minimum of five years due to legal obligations.
• Information related to fraud prevention may be kept for a defined period.
• In the case of legal claims or disputes, relevant information is retained until the matter is resolved.

Once the above periods have elapsed, 989bd deletes or anonymizes your information using secure methods.

8. Your Rights

You have several important rights over your personal information. 989bd fully respects these rights:

1. Right to Access: You have the right to know what information we hold about you. Upon request, we will provide you with a copy.
2. Right to Correction: If there is any inaccuracy or error in your information, you may request that it be corrected.
3. Right to Deletion: In certain circumstances, you may request that your information be deleted. However, if legal obligations exist, it may not be possible to delete all information.
4. Right to Object to Processing: You may object to marketing communications or certain types of data processing.
5. Right to Data Portability: You may request your information in a structured, machine-readable format.
6. Right to Withdraw Consent: You may withdraw any consent you previously gave at any time. This will not affect prior processing.

To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable timeframe.

9. Protection of Minors

989bd strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect personal information from any minor.

Age verification is mandatory during the registration process. If a person opens an account using false information and is subsequently identified as being under 21, the relevant account will be closed immediately and the collected information will be securely deleted.

If you believe a minor is using our platform, please contact us immediately.

10. International Data Transfers

989bd primarily serves users in Bangladesh. If your information needs to be transferred to another country for processing purposes, we ensure that adequate data protection measures are in place in that country and that the transfer is carried out on a lawful basis.

For international transfers, we always maintain appropriate contractual safeguards so that the security of your information is not compromised in any way.

11. Changes to the Policy

989bd may update this privacy policy from time to time. This is necessary to stay aligned with changes to services, legal obligations, or technology.

For any significant changes, we will notify you via your registered email address or through a notice on the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

We recommend that you visit this page regularly and check the date of the last update.

12. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us. 989bd's dedicated support team is available seven days a week, 24 hours a day.

After receiving a request related to personal information, we will respond within a reasonable timeframe. For complex requests, we will keep you informed of progress.