Frequently Asked Questions
989bd Complete FAQ — Answers to All Your Questions
Deposits, withdrawals, VIP benefits, cricket betting, or device issues — find detailed answers to the questions Bangladeshi players ask most, all in one place.
Whether you are new to 989bd or a returning player, questions can come up at any time. On this page we have put together detailed answers on five important topics: the withdrawal process, responsible gambling limits, device and technical issues, cricket betting, and the VIP program. If you do not find your answer here, reach out via our 24/7 live chat or email — you will get help right away.
Frequently Asked Questions — Detailed Answers
How to Withdraw Money
After you submit a withdrawal request, 989bd reviews it. In most cases the process is complete within 1 hour. If it takes longer, make sure your account verification is done and contact live chat. Occasionally there may be a short delay from the payment gateway, but 989bd processes every request as quickly as possible.
Withdrawals at 989bd are processed quickly. Once your request is approved, the funds reach your bKash, Nagad, Rocket, or Upay account within 1 hour. Bank transfers may take a little longer due to the bank's own processing procedures. Always enter the correct account number to avoid any delays.
To withdraw bonus funds you need to meet the wagering requirement. At 989bd, the welcome bonus carries a 20x wagering requirement applied only to the bonus amount. For example, if you receive a ৳1,200 bonus, your winnings from that bonus become withdrawable after you place ৳24,000 in bets. Once the wagering is met, you can withdraw just like a normal withdrawal.
Yes, 989bd operates 24 hours a day, 7 days a week. Whether it is night or a holiday, you can submit a withdrawal request at any time and it is usually processed within 1 hour. Bank transfers may partly depend on the bank's working hours, so those could take a little longer.
The minimum withdrawal amount at 989bd is ৳500. Requests below this amount are not accepted. This limit applies equally to bKash, Nagad, Rocket, Upay, and bank transfer. Before withdrawing, make sure your balance is equal to or greater than this amount.
Limits and Controls
If you feel that gambling is getting out of your control, contact 989bd's 24/7 live chat or reach us at [email protected]. Our support team is ready to help in Bengali. We also recommend reaching out to professional mental health services for expert assistance. Ensuring responsible gambling is our top priority.
There are some warning signs to watch for: spending beyond your budget, continuously increasing your bets to recover losses, drifting away from family or work, and feeling uncomfortable when you cannot gamble. If you recognise any of these, take a break. You can find more details on the 989bd responsible gambling page.
If you want a cooling-off period (a temporary break) or self-exclusion (a long-term closure), submit a request via 989bd's live chat or email. Our support team will add the necessary restrictions to your account. This service is completely free and takes effect immediately after your request.
Yes. You can set a daily, weekly, or monthly deposit limit. It is an effective way to keep your spending under control. Increasing a limit takes time to take effect, but reducing one takes effect immediately. Just send a request through support chat or email.
No. 989bd is for people aged 21 and above only. Age is verified at registration, and age-related documents may also be requested during account verification. Accounts belonging to underage individuals are closed and no balance is refunded.
Device and Technical Issues
Yes, 989bd is fully mobile-friendly. The site works well on Chrome, Firefox, and Safari on Android and iOS. You can enjoy all games and payment features without downloading a separate app. Keep your browser updated to the latest version for the best experience.
989bd supports Android smartphones and tablets, iPhone and iPad, and Windows and macOS desktops. All you need is a stable internet connection (4G or Wi-Fi) and a modern browser. All sections including live games and slots are equally available on every device.
On Android, open Chrome and go to 989bd.lat, then tap the menu icon and choose "Add to Home screen". On iPhone, open the site in Safari, tap the share button, and select "Add to Home Screen". This lets you open the site directly from your home screen just like an app — fast and convenient.
When your connection is restored, log back in — the game usually resumes from where it left off. For live games, if a round has already ended, the result is settled based on the server-side outcome. If a disconnection during a bet results in a loss, contact live chat with a screenshot and the team will look into it.
In Chrome, go to Settings → Privacy and security → Clear browsing data → check "Cached images and files" and clear. In Safari, go to Settings → Safari → "Clear History and Website Data". After clearing the cache, reload 989bd to get the latest version and faster game performance. Make a habit of doing this every few weeks.
Cricket Betting
Yes. 989bd offers betting on BPL, IPL, T20 World Cup, ICC tournaments, and various other international cricket events. You can bet on markets such as match result, toss, top batter, highest wicket-taker, and more. Check the cricket betting section directly to see the list of available matches in a given season.
Yes, 989bd offers live in-play betting. While a match is in progress you can bet on various markets such as over-by-over results, runs off the next ball, wicket falls, or boundaries. Odds in live markets change every moment, so quick decisions are important. A stable internet connection is needed for in-play betting.
Decimal odds are straightforward to read. Odds × Bet = Total payout (including your stake). For example: odds of 2.5 and a bet of ৳100 means you receive ৳250 if you win (profit of ৳150). Odds of 1.5 means lower risk but lower profit; odds of 5.0 means higher risk but a higher reward. You can try this calculation yourself using an example like a Bangladesh vs India match.
If a match is abandoned due to rain or another reason and no result is reached, the full stake is generally refunded. If a result is determined by the DLS method, that is treated as the final result and bets are settled accordingly. Rules may vary by market, so it is worth reading the market rules before placing a bet.
Yes, with an accumulator or combo bet you can combine multiple events into one bet. The odds of each event are multiplied together, so winning all of them gives a large payout. However, if any single event loses, the entire bet is lost. It is wise to keep your stake small on accumulators.
VIP Program
The 989bd VIP program has four tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6% weekly cashback; Gold — up to 0.9% weekly cashback; Platinum — up to 1.2% weekly cashback. Benefits increase with each tier.
Every week, a set percentage of your total bets is returned to you as cashback, credited directly to your wallet. The higher your tier from Bronze to Platinum, the higher your cashback rate. Cashback is generally credited on a set day each week and can be used directly for play or withdrawn.
By earning VIP points through regular play you gradually advance to higher tiers. The more active you are, the faster your progression. 989bd automatically tracks your progress and notifies you when your tier changes. You can ask live chat for details on the specific terms.
Beyond cashback, higher VIP tiers come with priority support, special bonus offers, and faster withdrawal processing. Platinum members may receive assistance from a dedicated personal VIP manager. Live chat is the best place to find out the specific benefits for each tier.
Contact the 989bd support team for specific information about VIP point and tier expiry rules. Generally, staying regularly active maintains your earned tier. Extended inactivity may trigger a tier review, so keeping up regular participation is recommended.
Still have questions? We are ready to help
989bd's support team is available 7 days a week, 24 hours a day in both Bengali and English. Contact us via live chat or email — you will get a quick response.